Help & FAQs
Help &
FAQs
Everything you need to know about ordering, delivery, sizing and care. If you can't find the answer here, drop us a line — we reply within 24 hours.
Ordering & Products
What is Players Couture?
Players Couture is a Manchester-based independent fanwear label making bold player name-lettering hoodies and t-shirts. Every piece is made to order, sustainably produced, and designed to be worn as streetwear — to work, bars and pubs — not just on match day. We cover 13,000+ names across football, golf, boxing, basketball, Formula 1, tennis, music, film and more.
Are Players Couture products officially licensed?
Players Couture is an independent label. Our products are not affiliated with or endorsed by any football club, sporting organisation or official merchandise body. We produce name-based fanwear as an independent creative brand.
Can I request a name that isn't in the catalogue?
Yes. If you can't find the name you're looking for, get in touch at help@playerscouture.com and we'll see what we can do. We add new names regularly and are happy to consider requests.
Do you offer bulk or group orders?
Yes — for sports teams, events, stag dos or group orders, contact us at help@playerscouture.com with your requirements and we'll provide pricing and options.
Do you have a kids range?
Yes — every name in the catalogue is available in kids sizes as well as adults. Dads and kids can wear the same name on the same garment style, which makes it a popular Father's Day and birthday gift combination.
Can I send the order as a gift?
Yes. You can enter a separate delivery address at checkout and add a gift message. The invoice is not included in the parcel.
Sizing & Fit
What sizes do you offer?
Adult hoodies and t-shirts are available from S to 3XL. Kids sizes are also available across the full range. Check the size guide for exact chest measurements before ordering.
Do your hoodies run true to size?
Our hoodies have a relaxed fit. If you want a snug fit, go down one size. For the oversized streetwear look, size up. We recommend checking the size guide and measuring your chest if you're unsure.
Are the hoodies suitable for women?
Yes. Our relaxed fit works well across all body types. Women typically size down one compared to their usual men's hoodie size, or size up for an oversized style. The fit is intentionally versatile.
What is the hoodie fabric weight?
Our hoodies are made from an 80% ringspun cotton / 20% polyester blend, typically at 280gsm. They have a soft brushed inner fleece — the kind of hoodie you reach for first when it gets cold.
Shipping & Delivery
How long does delivery take?
Because every piece is made to order, production takes 3–5 business days, after which standard UK delivery adds 2–3 working days. International delivery timescales vary by destination — full details are available at checkout.
Do you ship internationally?
Yes — we ship worldwide. Whether you're in the UK, USA, Australia, Europe or beyond, your order will reach you. International orders may be subject to local customs charges, which are the buyer's responsibility.
Will I get tracking information?
Yes. Once your order has been dispatched you will receive an email with your tracking number and a link to follow the parcel's progress.
My order hasn't arrived — what should I do?
If your order hasn't arrived within the expected window, check your tracking link first. If there's no movement or the tracking looks stuck, email us at help@playerscouture.com with your order number and we'll investigate straight away.
Returns & Refunds
Can I return my order?
Because every piece is made specifically for you, we are unable to accept returns for change of mind or sizing issues. We strongly recommend checking the size guide before ordering. Returns are accepted if there is a manufacturing fault or print error.
What if my order has a fault or error?
If there's a fault with your order — wrong print, manufacturing defect or damage in transit — contact us within 14 days of delivery at help@playerscouture.com with your order number and clear photos. We'll replace or refund promptly.
Can I cancel my order?
Cancellations are possible within 24 hours of placing the order, before production begins. After that point, we are unable to cancel as the garment will already be in production. Email us immediately if you need to cancel.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay. All transactions are processed securely through Shopify Payments.
Washing & Care
How should I wash my hoodie?
Turn the hoodie inside out and machine wash at 30°C on a gentle cycle. This protects the print and keeps colours vibrant. Avoid tumble drying — hang or lay flat to dry instead.
Will the print crack or fade over time?
No. Our prints are designed to be durable and long-lasting. With the correct care — washing inside out at 30°C, no tumble drying — the print should retain its sharpness for years of regular wear.
Can I iron the hoodie?
Do not iron directly on the print. If you need to iron the garment, turn it inside out and iron on a low setting away from the printed area. Steam irons should not be used on the print side.
Is Players Couture sustainably produced?
Yes. Every item is made to order — nothing is produced until you place the order. This means zero dead stock, no bulk overproduction and no end-of-season waste. Made to order is arguably one of the most sustainable production models in fashion.