Everything we sell is printed to order, just for you. Nothing comes off a shelf, so we can't resell an item once it's been made. Here's how we handle anything that isn't right.

Refunds

Because every item is a custom order, we can't offer a refund if you change your mind or order the wrong size. Please check our size guide before you order, and get in touch if you're unsure between two sizes. We're happy to help.

Exchanges

If something doesn't fit, email contact@playerscouture.com within 14 days of delivery with your order number, and we'll let you know if we can arrange an exchange. Items need to be unworn, unwashed and in the condition you received them.

The cost of posting an item back to us is paid by you. Please don't send anything back before you've heard from us, as returns that haven't been arranged can't be accepted.

Faulty, damaged or wrong items

If your order arrives damaged, has a printing fault or isn't what you ordered, email us within 14 days of delivery with your order number and a clear photo. We'll make you a replacement and put it right as quickly as we can.

Your rights

None of this affects your statutory rights.

Questions? Email contact@playerscouture.com or see our Help & FAQs. Delivery details are on our Shipping & Delivery page.